#101 PERFECT ASSISTANT MAPS COACHING PROFESSIONAL#

When you follow a system, it quickly becomes apparent when you are successfully following it, or when you are not.

Poorly serviced clients will tell everyone. Well-serviced clients will tell everyone.

Serving your customers better than anyone else leads to more sales.

When a business serves its customers well, the customers respond by returning.

Systems will improve efficiency, ultimately leading to higher profits.

Having systems in place takes the stress out of the business and creates a great experience for buyers and sellers. Create the systems/checklists by listing everything you do. As you create systems, write them down and create a checklist. it prevents delegating and building a duplicable business. The first step is to email your rГ©sumГ© to: Email: _Дeveloping Systems for Success 1. We offer an exciting atmosphere in a peopleoriented business. YouвЂ™ll work in a fast paced real estate office in _(city). You should be an organizer, a positive person, a good communicator вЂ“ both written and verbal вЂ“ have excellent computer skills, have a good sense of humor, be a fast learner with a quick mind, and be willing to work hard and smart. Hiring System (cont.) Sample Advertisement EXECUTIVE ASSISTANT Immediate opening for assistant real estate executive. Tracking Numbers System (cont.) Buyer Board

Tracking Numbers System Lead Follow-Up Worksheet Listings System (cont.) Seller Honeymoon ChecklistД®scrow/Closing System Sale-in-Process ChecklistД®scrow/Closing System (cont.) Pending Sale LetterД®scrow/Closing System (cont.) Thank You Colleague LetterД®scrow/Closing System (cont.) Orphan ClientsД®scrow/Closing System (cont.) Escrow Honeymoon Checklist Cleaned up file drawer and purged Customer Wow: Saved client Smith $300 on repairsД¬hecklists 25 The Perfect Real Estate Assistant One short sale escrow closing one week early 5. Successfully negotiated two repair requests вЂ¦ seller and buyers happy 4. Three new buyer referrals placed out of area 3. Week Low: Having to move one closing to next week. Sample of an Actual Friday Report What is wrong with this report?ДЇRIDAY REPORT Name: Sarah Date: Week High: Receiving 'thank you' gifts from two separate clients who closed escrow last week. How did you wow a customer this week? Thank you for your contribution to our team. Please indicate your вЂњWeek HighвЂќ and вЂњWeek Low.вЂќ It is a great reminder of the business moving forward or not.Д¬ommunication System (cont.) Sample Email for Friday Report 'Good morning!' Please send me a report on Friday on five things you accomplished to move the business forward. It reminds the agent about the job and the value of the assistant. The Friday Report is a very effective way to have a record of the accomplishments of the week. How many times have your emails been interpreted incorrectly? 13 The Perfect Real Estate AssistantД¬ommunication System (cont.) The Friday Report 1. What Does This Email Mean? I did not _SAY_ Bob took that. Gestures 12 The Perfect Real Estate Assistant Brief 11 The Perfect Real Estate AssistantД¬ommunication System (cont.) Four ways to communicate: 3. Increase business Excellent customer service An efficient road map to duplicate success Set expectations Define the goal Manage stress Ensure scalability Increase profitabilityД¬ommunication System Four ways to communicate: 1.

#101 PERFECT ASSISTANT MAPS COACHING PROFESSIONAL#

Keeps a professional environment at all timesДЄgents, Do You Know Your Job Description? Assistants, Do You Know Your BossвЂ™s Job Description? 8 The Perfect Real Estate AssistantДЎ. Maintains вЂњOffice Policy and Procedures ManualвЂќ 17. Knows the agentвЂ™s schedule and keeps him/her on track 13. Is a profit center вЂ¦ pays for him or herself 12. Does productive and efficient workДЄgentвЂ™s Description of the Perfect Assistant 11. Keeps agent on track Handles the baby with the 'dirty diaper' 8. 5.Дelivers excellent customer service Promotes the agent Knows the agentвЂ™s job description Handles all incoming calls Handles all paperwork Hiring System Heller Group Team Member since _ДЄgentвЂ™s Description of the Perfect Assistant 1. Availability-An assistant schedule that supports the goals of the team Д¬omputer Communication skills Detailed/Organized Administrative skills.The Perfect Profile of a Great Assistant Into any mobile device to complete your evaluation for this session.

Tell Keller Williams University what you think! Simply enter Monica Reynolds San Diego, CA Listing Specialist/Partner of the Heller Real Estate Group 76 The Perfect Real Estate Assistant Monica Reynolds

101 perfect assistant maps coaching